About Our Mission to Reunite You With Your Belongings
Founded in 2012, UK Airport Lost Parcel Service was born out of a simple observation: the distress and frustration passengers experience when they lose valuable items during their travels. We saw a need for a dedicated, compassionate, and efficient service to bridge the gap between lost items and their rightful owners. Our journey began with a small team passionate about making a difference, and has since grown into a trusted partner for countless travellers and major UK airports. We believe that every forgotten item holds a story, a memory, or an intrinsic value, and our core purpose is to bring those items back home. We are committed to navigating the complexities of airport lost and found systems, making the reclaim process as smooth and stress-free as possible for every individual we serve.
Our Mission & Core Values
Our Mission
To provide a seamless, reliable, and empathetic service for recovering lost property at UK airports, leveraging technology and strong partnerships to maximize successful reunions and minimize passenger stress. We aim to be the leading light in lost property management.
Integrity & Trust
Operating with transparency and honesty in every interaction, building trust with passengers and partners by ensuring clear communication and secure handling of all items.
Empathy & Care
Understanding the emotional impact of lost items and handling each case with genuine compassion, patience, and a dedication to resolving each query satisfactorily.
Efficiency & Innovation
Continuously improving our processes and technology, including AI-driven matching and streamlined logistics, to ensure swift and effective recovery of belongings.
Collaboration
Working closely with airports, airlines, ground handling services, and other stakeholders to create a unified and highly effective lost and found network across the UK.
Meet Our Dedicated Team
Behind every successful reunion is a team of dedicated professionals. Our experts work tirelessly, combining meticulous attention to detail with a deep understanding of airport logistics to locate and return your forgotten items. Get to know some of the key people making it happen.
Olivia Chen
Head of Operations
Olivia orchestrates the complex logistics of item recovery, ensuring smooth processes from report to return. With over a decade in aviation services, her expertise is invaluable in navigating the challenges of lost property.
James Miller
Lead Recovery Specialist
James is our master detective. He spearheads the search and matching efforts, priding himself on reuniting even the most elusive items with their owners using innovative search techniques.
Sophia Khan
Customer Support Manager
Sophia leads our compassionate support team, ensuring every passenger feels heard, understood, and guided through the reclaim process with care and clear communication.
Ben Davies
Technology Lead
Ben is the architect behind our advanced tracking and matching systems. His innovative approach to technology ensures our operations are efficient and effective.
Why Choose Us? Our Advantages
High Success Rate
We've successfully reunited thousands of items with their owners, boasting one of the highest recovery rates in the industry due to our diligent processes and extensive network.
Advanced Tracking System
Our state-of-the-art online portal and internal tracking systems provide real-time updates and efficient item matching, powered by custom-built AI algorithms.
UK-Wide Airport Network
We partner with major airports across the UK, offering a comprehensive service regardless of where your item was misplaced, from Heathrow to Edinburgh.
Dedicated Support Team
Our friendly and empathetic support staff are multilingual and always ready to assist you through every step of the reclaim process, 24/7.
What Our Clients Say
"I thought my laptop was gone for good after a hectic flight. UK Airport Lost Parcel Service found it and had it shipped to me within 48 hours. Absolutely incredible service and communication!"
"My daughter's favourite teddy bear was left at security. The team was so understanding and went above and beyond. Seeing her reunited with 'Barnaby' was priceless. Thank you so much!"
"Lost my crucial business documents at Heathrow. The online reporting was easy, and their team acted swiftly. Documents recovered, crisis averted. Highly recommend their professionalism."
A Glimpse Into Our Operations
Lost an Item or Have a Question?
We're here to help. Our team is ready to assist you in locating your forgotten belongings or answer any inquiries you might have about our services. Don't hesitate to reach out to us. Your peace of mind is our priority, and we strive to make the recovery process as straightforward as possible.
Contact Us Now